Based in Denver, CO, Agile Ideation collects the thoughts and experiences of Ed Schaefer. His posts explore agile and devops related topics as he works to maximize team effectiveness and minimize waste through continuous learning, coaching and empowering teams.

IT and the Customer Experience


Many organizations talk about enhancing or improving the customer experience – whether that is less wait time on the phone, instant chat or even offering customer support via Facebook or You Tube. As a reply to this post, describe and discuss the role of IT in improving and enhancing the customer experience. Include any experience you have encountered either as a customer or within your organization.


Social Computing

IT Sourcing