In our permanently "always on" digital work culture, it's incredibly tempting to constantly interrupt people without warning through calls or messages and expect instant responses. But this short-term compulsive communication style directly sabotages productivity, creativity, decision quality and job satisfaction. As a leader, you have an obligation to model patience, presence and respect for people's time.
The Profound Perils of Interruption Culture Run Amok
When you interrupt people unexpectedly through digital channels or calls, several severe consequences inevitably ensue:
You completely break their state of focused flow and impede their ability to do thoughtful, concentrated work. Achieving a flow state requires deep immersion that interruptions rupture. It takes significant time post-interruption to re-achieve that peak state of engagement. Time squandered.
You force an unplanned, disruptive, mentally fatiguing context switch onto their priorities and tasks. They must shift gears to your topic before circling back. This fractures their work, hampers innovative thinking that builds over time, and delays difficult tasks that require commitment.
You directly eat into their overall capacity for planned work by consuming time and mental energy around the interruptions and the added context switching time required after your discussion to try getting back on track. Focus lost is gone forever.
Through frequent interruptions you contribute to substantially diminished morale, frustration, burnout and muted engagement when you disrupt workflows repeatedly. Death by a thousand cuts.
You signal through your actions that your own needs and urgency of timeline matter most, superseding their priorities. This disempowers people and compromises autonomy and focus required for mastery.
In aggregate, constant unexpected interruptions fundamentally sabotage productivity, creativity, decision quality, psychological safety and job satisfaction. Leaders undermine the very outcomes they seek through this reflexive communication compulsion. Patience produces results.
Practical Tactics to Improve Your Availability Practices and Respect People's Time
Here are some pragmatic ideas and tactics to help you become radically more thoughtful and respectful of people's precious time, attention and mental energy:
When possible, briefly ask if now represents a good time to talk or jump on a quick call before interrupting unannounced. This demonstrates courtesy.
For non-urgent discussions or questions, proactively schedule time on people's calendars in advance rather than interrupting workflow unexpectedly. This honors their priorities.
If an interruption is truly unavoidable due to urgency, politely apologize up front for interrupting them unexpectedly and acknowledge you recognize the inconvenience.
If they seem crunched for time, offer to pick back up any conversation you interrupted later at a time that better suits their schedule. Make it easy to refocus.
Empathize with their unique priorities and timelines, not just your own impulse to get quick answers. Their work deserves equal respect.
With care, patience and discipline, you demonstrate through your availability practices that you recognize your team's precious time deserves utmost respect and protection. Your communication culture directly shapes productivity. Model the mindset and rhythms you aim to see your organization embody.
Executive Coaching to Develop Self-Aware, Empowering Leadership
As an executive coach, I'm happy to advise on leading effectively and intentionally in an increasingly digital-first asynchronous world. Please don't hesitate to reach out anytime if you'd like to work together toward raising collective productivity, satisfaction, and innovation on your team. You deserve to become your best self, and your people deserve that person.